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A still photograph of the atelier's leather-bound guest register resting open on a pale wood surface
Madonna Sugamo · Atelier

Concierge

A note, before the directory

To the visitor who has arrived here directly —

You may have reached this page as a private client returning for a second or third commission; as a stylist preparing a client for the season ahead; as a museum curator considering a loan for an exhibition; as a boutique buyer in Paris, Milan, New York or Seoul inquiring about a capsule allocation; or as a family principal arranging a gift to be delivered, inscribed and hand-carried to its recipient.

The lines that follow are the only address, telephone, and correspondence channel by which the atelier may be reached. There is no enquiry form, no chat window, no ticketed support queue. The atelier is small by design, and the concierge answers each letter personally, in the order in which it is received.

— The Concierge, Tokyo

The Atelier Directory

Four points of contact, kept short.

Each entry below is monitored by a single member of the atelier. Correspondence is answered within two business days, Tokyo time.

  1. N° I Atelier Address

    8F Sugamo Kogei Tower
    2-14-1 Sugamo, Toshima-ku
    Tokyo 170-0002, Japan

    By appointment only · overlooking the Imperial Palace gardens
  2. N° II Concierge Telephone

    +81 3-5940-7287

    Tuesday – Saturday · 10:00 – 18:00 JST
  3. N° III Concierge Correspondence

    [email protected]

    Private clients, stylists, curators & boutique buyers
  4. N° IV Studio Hours

    Tuesday – Saturday
    10:00 – 13:00  ·  14:00 – 18:00
    Closed Sunday, Monday & Japanese national holidays

    Visits are reserved up to six weeks in advance

Terms of Engagement

Two practical notes before you write.

I.  Shipping

A 72-hour white-glove courier, climate-controlled end to end.

A museum-grade flight case in pale linen, opened to reveal a folded textile resting on archival tissue
  • 72 hours door-to-door to 41 countries via dedicated climate-controlled courier.
  • USD 5 M full transit insurance per piece, underwritten at the atelier's expense.
  • Museum-grade packaging: archival tissue, cotton ties, linen flight case, sealed and signed by the artisan who finished the piece.
  • Hand-carried delivery available on request to Paris, Milan, New York and Seoul at cost.
II.  Visits

An appointment, in a private 8th-floor studio above Tokyo.

A quiet atelier interior with a single low table set before a wide window overlooking pale winter trees
  • By appointment only — the studio is never opened to walk-in visitors.
  • Up to 90 minutes reserved for a single party, in absolute privacy.
  • Two artisans present at minimum — one from the design table, one from the dye room — to speak to the work in person.
  • Travel & lodging concierge available for clients arriving from outside Tokyo; written itinerary provided in advance.

Specimen pieces and bespoke commissions are presented in the studio only; the atelier does not consign to trunk shows or third-party venues.

Private Consultation

Should you wish to begin a conversation
with the atelier, the concierge is
at your service.

Request Private Consultation

Bespoke commissions are scheduled against a 14-month waitlist as of January 2026. Your enquiry will be acknowledged within two business days, Tokyo time.

  • KMTAKyoto Museum of Textile Arts · Permanent Collection, since 2011
  • CN JPClimate Neutral Japan · Certified Atelier, since 2022
  • JFCJapan Fashion Council · Grand Prix for Craft Innovation, 2019